Deposits and withdrawals in a casino app: minimums and limits

Anyone who deposits money in a casino app or wants to cash out a win runs into the same figures as in the browser: minimum deposit, minimum withdrawal and a withdrawal limit per day or month. No source names app-specific limits (no data); the portals give the values per customer account.

Some forum questions are about the deposit itself, for example via the phone bill or PayPal. Others are about what happens next: the deposit does not show up in the account, the ID upload breaks off, the withdrawal gets stuck.

Depositing in the app

According to lcb.org and AskGamblers, Frumzi has no native app; according to AskGamblers, neither does 5Gringos. Both run in the mobile browser or as a web app with a manifest, and the deposit happens there in the browser window.

Whether a deposit is needed at all depends on the mode. A real-money casino app requires a balance in the account before the first stake, while play-money apps from the stores need no deposit but also never pay anything out. Withdrawals are therefore only possible with real-money accounts that have a cashier.

Minimum deposit at the four operators:

• 22Bet: €1 according to lcb.org, €10 for all methods according to AskGamblers.
• Irwin: €5 with crypto, €10 with all other methods according to lcb.org.
• Frumzi: €10, or €30 with Bitcoin according to lcb.org.
• 5Gringos: no data on a general minimum; AskGamblers only names minimum deposits in connection with bonuses.

Cards, e-wallets and crypto dominate the methods, but the lists of the comparison portals do not match. casino.guru lists Visa and Mastercard at all four operators, lcb.org at Frumzi, 22Bet and Irwin. The deposit list AskGamblers displays for Irwin has no cards; it shows bank transfer, Trustly, EPS, Rapid Transfer and “Sofort” instead.

lcb.org lists an app for 22Bet and Irwin, and AskGamblers does so for Irwin; what to watch for when installing a casino app for Android, such as the source of the file and the permission for unknown apps, is covered step by step on that page.

One forum question shows where iPhone users get stuck: whether it is possible to deposit into an online casino via the Telekom phone bill. The answer there was short: just get a Paysafecard and you're done. Siru Mobile, a payment via the mobile phone bill, is listed by AskGamblers at 5Gringos, by casino.guru at 5Gringos and Frumzi, and by lcb.org at Frumzi and 22Bet. For Irwin, casino.guru names “SMS payment” without further detail. casino.guru lists Paysafecard at all four operators, AskGamblers at Frumzi, 22Bet and Irwin, but not at 5Gringos.

No source names starting credit, free spins or a no-deposit bonus for any of the four operators (no data).

Withdrawing in the app: minimums and limits

Two thresholds matter for a withdrawal: the minimum per request and the maximum per day, week or month. On top of that comes the payout time, which the portals give per method.

Frumzi: According to lcb.org, the minimum withdrawal is €10, or €60 with Bitcoin. The sources differ on the limit: according to AskGamblers it is €500 a day and €7,000 a month, according to lcb.org €7,000 to €20,000 a month depending on the VIP level. According to AskGamblers, payouts go via bank transfer, Visa, Mastercard, Skrill, Neteller, Jeton, MiFinity and Rapid Transfer, among others. On timing, AskGamblers gives 24 to 72 hours for e-wallets, bank and card, while lcb.org gives a pending time of up to three business days followed by one to three business days of processing.

5Gringos: A minimum withdrawal is not documented (no data). According to AskGamblers the limit is €500 per transaction, €500 a day and €10,000 a month, so a larger win is spread over several days and requests. The AskGamblers withdrawal list includes Visa, Mastercard, Skrill, Skrill 1-Tap, Neteller, Payz, MiFinity, bank transfer and crypto. AskGamblers gives a pending time of 0 to 5 days, then 24 hours for e-wallets and 3 to 5 days for bank and card.

22Bet: The minimum withdrawal is €1.50 according to lcb.org and €10 according to AskGamblers. A daily or monthly limit is not documented (no data). AskGamblers lists withdrawal methods including Visa, Mastercard, Skrill, Neteller, Paysafecard, Payz, AstroPay Card, Trustly and Bitcoin. According to AskGamblers, e-wallets take 0 to 1 hour, crypto up to 24 hours, cards up to 72 hours and bank transfers 1 to 7 days; lcb.org gives a 15-minute pending time, up to 5 business days for bank transfers and up to 7 business days for cards.

Irwin: According to lcb.org, the minimum withdrawal is €10 with crypto and €20 to a credit or debit card. According to AskGamblers the limit is €125,000 a month; the daily limit starts at €4,000 and rises with the VIP level. AskGamblers lists payouts via methods including bank transfer, Skrill, Neteller, Trustly, EPS, MiFinity, Flexepin and crypto, and marks card payouts as “not offered”, while lcb.org lists Visa and Mastercard. According to AskGamblers, Irwin aims to process withdrawals within 24 hours, with bank transfers taking 1 to 7 days. lcb.org gives a pending time of up to 24 hours.

The weekend matters too: according to AskGamblers, only 22Bet processes withdrawals on Saturday and Sunday, while Irwin, Frumzi and 5Gringos do not. A request sent on Friday evening is therefore processed on Monday at the earliest at these three operators.

PayPal, Apple Pay, Revolut

PayPal is the most searched method around casino apps. At casino.guru and in the lists AskGamblers displays, PayPal is not on the deposit or withdrawal list of any of the four operators. lcb.org shows only part of the methods for Frumzi, 22Bet and Irwin; PayPal appears there only at 22Bet, in the combined deposit and withdrawal block. The e-wallet role at all four is filled by Skrill and Neteller, which AskGamblers also lists for withdrawals in each case.

On Apple Pay the sources differ the most. In the lists AskGamblers displays, Apple Pay appears at 22Bet, there for deposits; casino.guru lists it at 22Bet and Irwin, lcb.org at Frumzi, 22Bet and Irwin. Neither casino.guru nor AskGamblers names Apple Pay for 5Gringos. Why a casino app for iPhone usually runs as a web app or mobile site rather than as an APK is explained there, with the App Store and the home screen.

Whether Apple Pay in the Irwin Casino app also works for withdrawals is not clear from any of the three lists (no data).

Whether 22Bet is available as an app in the German App Store is disputed as well: according to goal.com yes, while a search of the German iTunes catalogue on 8 October returned no result. Both claims about 22Bet on iPhone are set out side by side on its own page, together with the route via the mobile site.

casino.guru lists Revolut at Frumzi, 22Bet and Irwin, lcb.org at Frumzi; in the lists AskGamblers displays, Revolut appears at none of the four. For 5Gringos it is missing at casino.guru and AskGamblers; lcb.org does not list 5Gringos.

Identity verification in the app

According to lcb.org, Frumzi, 22Bet and Irwin require an ID (ID card, passport or driver's license), proof of address, proof of ownership of the payment method and a selfie with the ID, and Frumzi and Irwin also require video verification; for 5Gringos there is no data. For the duration of the check, lcb.org gives up to 72 hours at 22Bet, up to 48 hours at Irwin and up to 10 business days at Frumzi. AskGamblers gives 0 to 72 hours for 22Bet.

At Irwin the check can come back later: according to AskGamblers, withdrawals over €1,250 may require additional KYC steps, and after deposits over €2,000 the identity must be re-confirmed. Anyone moving larger amounts in the app should therefore expect a further check even after the first approval.

A player using the 22Bet app reports that the upload tool failed twice during verification and wishes for a camera option directly inside the app. Whether the 22Bet app offers such a feature by now is not documented.

Withdrawal not possible?

Reasons players give in forums:

• Verification open: As long as the ID or proof of address is missing or the upload is stuck, the withdrawal stays blocked. One player found the amount marked as “not withdrawable”; the answer in the forum: send a copy of the ID and a current bill.
• Bonus not wagered: A welcome bonus with wagering requirements blocks the withdrawal until the required turnover is reached.
• Threshold in app games: In one forum post about a game app, a payout is only possible from 300, 600 or 1,500, and only once a day. Such apps are not online casinos with a cashier but games with their own payout rule.
• Win withheld: One player writes that he won $380 in a casino app and is not allowed to withdraw it. Another reports that after a bonus round the displayed Grand Jackpot was replaced by a small amount.

Independently of the forums: once the operator's daily limit is reached, further requests only go through on one of the following days.

A special case concerns the deposit: one player reports that 22Bet debited his deposit from the bank but did not even show it as “processing” in the app; he took the case to AskGamblers. The case concerns the 22Bet app; according to goal.com, the 22Bet APK for Android is only available from the operator's website, not on Google Play.